Who’s looking after that?

Hi Reader, Most households have a job that nobody officially does. The dishwasher that has finished but hasn’t been emptied, the recycling that’s one more bottle from overflowing, or the hallway light bulb that everyone has noticed for a week. Everyone can see it, everyone assumes someone else will get to it, and then one evening somebody (usually the same somebody) sighs and does it themselves! Businesses have their own version of the dishwasher, and if you’re the founder, there’s a good...